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Further Information

We are a 9-5 service and are unable to provide urgent support. If you are in need of emergency help or if you are in a crisis, please call 0300 1234 244, call 999, or present to your local A&E so your treatment is not delayed.
If you have a diagnosis of Psychosis/Schizophrenia, Bipolar Affective Disorder or Personality Disorder, or you have had a recent admission to a Psychiatric Unit or A&E, please ask your GP to make a referral to the relevant Mental Health service on your behalf. Likewise, if you suspect you have any of the above, please speak with your GP. This ensures you are referred to the relevant Mental Health service for you and will minimise any delay in your treatment.
If we decide that we are not the right service to offer you therapy, we may send your referral to another service that may be more appropriate for you.
If we have concerns about the safety of anyone accessing our service, we have a duty of care to liaise with appropriate health care professionals to ensure that the necessary support is arranged. For example contacting GP, Care co-ordinator, Psychiatrist or Psychologist.
The Department of Health monitors all IAPT Services, as well as other NHS services, to check quality standards are similar everywhere. The Health and Social Care Information Centre (HSCIC) is the organisation responsible for providing reports on service data to the Department of Health. They monitor how many people are referred to services, waiting times and recovery. In order for them to do this, we send summary reports of the work we do to our commissioners. This numerical data includes no information that could reveal an individual's identity and the information is stored securely. You can find out more at or, or by calling the HSCIS patient line on 0300 456 3531. Alternatively, you can discuss this with the clinician who assesses you.